Latest

Dec
24
Take a Load Off

Take a Load Off

It usually comes late, after the doors are locked and the burners are cooling. You sit on an overturned milk
4 min read
Dec
22
Too Many Hats Dilemma

Too Many Hats Dilemma

You know the rhythm. You feel it in your shoulders, your back, the way you check your phone at 2
5 min read
Dec
19
No Changes

No Changes

During every service—usually right when the line is deepest and the kitchen is dancing on the edge of chaos—
4 min read
Dec
17
The Queen Bee

The Queen Bee

Every restaurant begins as a small, hopeful republic. You hire with the best intentions. You talk about family. About teamwork.
4 min read
Dec
15
Charge Back at Chargebacks

Charge Back at Chargebacks

There was a time—recent enough to remember, distant enough to ache—when a meal ended with a nod, a
4 min read
Dec
12
Beyond the Cone

Beyond the Cone

I want you to imagine a crowded sidewalk on a summer afternoon. The sun isn’t just shining — it’s
4 min read
Dec
10
The Cottage Baker Farm Stand

The Cottage Baker Farm Stand

Some ideas are so simple and so beautiful they make you wonder why we ever built walls around commerce in
4 min read
Dec
08
Bad Customer

Bad Customer

A Practical Guide to Handling “The Customer Is Always Right” We are in the business of hospitality. We are not
3 min read
Dec
05
A Changing of the Guards

A Changing of the Guards

Something is happening right now. No alarms. No ceremony. Just a set of knives wrapped in towels, a jacket folded
5 min read
Dec
03
How To Lead... Even When You're Not There

How To Lead... Even When You're Not There

There comes a moment—quiet, unsettling—when an owner looks around their restaurant and realizes the place no longer needs
4 min read