Take a Load Off
It usually comes late, after the doors are locked and the burners are cooling. You sit on an overturned milk
Too Many Hats Dilemma
You know the rhythm. You feel it in your shoulders, your back, the way you check your phone at 2
No Changes
During every service—usually right when the line is deepest and the kitchen is dancing on the edge of chaos—
The Queen Bee
Every restaurant begins as a small, hopeful republic.
You hire with the best intentions. You talk about family. About teamwork.
Charge Back at Chargebacks
There was a time—recent enough to remember, distant enough to ache—when a meal ended with a nod, a
Beyond the Cone
I want you to imagine a crowded sidewalk on a summer afternoon. The sun isn’t just shining — it’s
The Cottage Baker Farm Stand
Some ideas are so simple and so beautiful they make you wonder why we ever built walls around commerce in
Bad Customer
A Practical Guide to Handling “The Customer Is Always Right”
We are in the business of hospitality.
We are not
A Changing of the Guards
Something is happening right now. No alarms. No ceremony. Just a set of knives wrapped in towels, a jacket folded
How To Lead... Even When You're Not There
There comes a moment—quiet, unsettling—when an owner looks around their restaurant and realizes the place no longer needs