Oct
12
Employees Who Stop Caring
There is a particular kind of employee you eventually learn to recognize in the restaurant business. They aren't
6 min read
Jim Cruz
Oct
07
Is Your Best Seller a Failure
Every restaurant owner loves a best seller. It's the item people come in specifically to order, the one
4 min read
Oct
05
The Shift Change Problem
There is a strange little window of time in the restaurant business when absolutely nothing is technically wrong, but everything
5 min read
Oct
02
The Superstar Employee Trap
Every restaurant has one.
You know the person. They're the employee who can work the grill, run the
5 min read
Aug
10
The Price is Right... Or Not?
At 7:15 on a Tuesday morning, a refrigerated truck backs into the service alley behind a fast-casual restaurant.
5 min read
Aug
03
Economic Leakage and You
There is a particular kind of restaurant owner who knows, to the penny, what a case of chicken costs. They
6 min read
Jul
06
4 Numbers That Matter More
Restaurant owners are told to watch the same numbers over and over again.
Sales. Food cost. Labor cost. Average check.
6 min read
Jun
15
Manage Your Catering Clients
Catering has a strange way of exposing the difference between what a customer thinks they are buying and what a
7 min read
May
25
Charge Less. Get Less.
There is a dangerous place for a restaurant owner to live: somewhere between fast food and fast casual, where the
6 min read
Apr
15
Imposters in the Kitchen
You can see it in the way a knife is held.
Not wrong, exactly—just unfamiliar with the weight of
5 min read