Jim Cruz

Sep
15
The Restroom Whisperer

The Restroom Whisperer

There's a moment, suspended between the last bite of your chef's special and the inevitable reckoning
4 min read
Sep
12
The Hyper Local Effect

The Hyper Local Effect

The first time I understood that LOCATION was actually an ingredient, I was standing in the exhaust-tinged air behind a
4 min read
Sep
10
Menu Fatigue

Menu Fatigue

Why Your Best-Selling Item Might Be Killing Your Business There's a particular moment I remember from my early
4 min read
Sep
08
The Trap of Rebranding

The Trap of Rebranding

There's something intoxicating about the promise of transformation. Like the allure of a perfectly seared duck breast or
5 min read
Sep
05
Financing A Fast Casual Dream

Financing A Fast Casual Dream

You know that feeling when you walk into a kitchen at three in the morning—the hum of refrigeration units,
5 min read
Sep
03
The Great Escape: Hiring a GM

The Great Escape: Hiring a GM

There's a moment in every successful fast casual operator's journey when you realize you've
5 min read
Sep
01
The Last Service: Selling Out

The Last Service: Selling Out

There comes a moment in every restaurateur's journey when the knife gets dull, when the fire that once
4 min read
Aug
29
The Lost Art of Innovation

The Lost Art of Innovation

In almost every cooking show I watch, the chef will coyly smile and say the kitchen is where the magic
4 min read
Aug
27
Why You Need SOPs

Why You Need SOPs

Watching a well-orchestrated kitchen during the dinner rush is like viewing the ballet —if ballet involved fire, sharp knives, and
4 min read
Aug
25
Kitchen Conscience

Kitchen Conscience

There's a moment—and every operator worth their salt knows this moment—when you're standing in
4 min read