Jim Cruz

Feb
16
I Ain't Afraid of No Ghost

I Ain't Afraid of No Ghost

Ghost kitchens arrived with the kind of logic that feels airtight when you first hear it. Remove the dining room,
5 min read
Feb
13
Compliance As Craft

Compliance As Craft

The first thing you notice, if you’ve been in this game long enough, is that rules have a smell
6 min read
Feb
11
Necessary Commissary

Necessary Commissary

You learn quickly, in the food truck life, that romance has a way of colliding with infrastructure. The open road,
5 min read
Feb
09
P&L: A Case Study

P&L: A Case Study

On paper, the restaurant looked fine. A single-unit fast casual concept doing just over $400,000 a year. Good
5 min read
Feb
06
Clothes Make the Kitchen

Clothes Make the Kitchen

There is a particular kind of restaurant that looks casual in all the wrong ways. Not casual in the intentional
5 min read
Feb
04
Your P&L is Telling A Story

Your P&L is Telling A Story

Most fast casual operators look at their P&L the way people scan a weather report: quickly, selectively, searching
5 min read
Feb
02
Brokers Making You Broke?

Brokers Making You Broke?

The food truck pulls in before dawn, diesel ticking as it cools, steam lifting off the griddle like a promise.
5 min read
Jan
30
Death by 1000 Cuts

Death by 1000 Cuts

Every operator learns this lesson the same way: not through a catastrophic failure, not through a blown opening night or
5 min read
Jan
28
Per Person or Per Hour

Per Person or Per Hour

The back door of a restaurant tells you more about a business than the front ever will. Milk crates stacked
4 min read
Jan
26
Show Don't Tell

Show Don't Tell

The first lesson food ever taught me had nothing to do with flavor. It was about sight. A plate arrived
4 min read